Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12857/116512
Title: Certification ISO 9001 in clinical ethics consultation for improving quality and safety in healthcare
Authors: Tozzo, Pamela 
Mazzi, Anna 
Aprile, Anna 
Rodriguez, Daniele 
Caenazzo, Luciana 
Keywords: External quality assessment;Quality improvement <quality management
Keywords Plus: EUROPEAN HOSPITALS;MANAGEMENT;ACCREDITATION;ATTESTATION;TOOL
Mesh headings: Certification;Ethics Consultation;Quality Improvement
Secondary Mesh headings: Humans;Italy;Professional Competence;Quality Assurance, Health Care
Issue Date: 1-Jul-2018
Publisher: OXFORD UNIV PRESS
Journal: International journal for quality in health care : journal of the International Society for Quality in Health Care 
Abstract: 
This paper refers to the quality management process of the Laboratory of Clinical Bioethics (LCB) of the University of Padua (Italy), which has obtained the quality certification to ISO 9001:2008, as a Clinical Ethics Support Service. Its activities consist mainly in clinical ethics consultations and training services, addressed to those who are called to decisions with ethical implications in the clinical setting, proposing a structured approach to identify and analyze the ethical issues that may loom in the relationships between health professionals and patients, and participating in their solution. The expected benefits of the application of ISO 9001 were mainly the following: to formalize the procedure adopted for clinical ethics consultation and training, to obtain a controlled management of documents, information and data, to ensure and demonstrate the quality of the provided activities and to make methods and organization publicly available. The main results which have been achieved with the 'quality management project' are summarized as follows: the enunciation of LCB Mission and Quality Policy; the drafting of the procedure by which clinical ethics consultation is provided; the formalization of members' skills and the adoption of relevant process and outcome indicators. Our experience may be useful in promoting accountability for the quality of ethics consultation services. We consider the certification process as a tool for transparent and reliable management of one of the most critical tasks in the current context of healthcare, motivating similar facilities to undertake similar pathways, with the aim to provide quality control on their activities.
URI: http://hdl.handle.net/20.500.12857/116512
ISSN: 13534505
DOI: 10.1093/intqhc/mzy047
Appears in Collections:Articles

Show full item record

PubMed Central
Citations 50

1
Last Week
0
Last month
0
checked on Dec 5, 2021

SCOPUSTM   
Citations

2
checked on Aug 31, 2020

WEB OF SCIENCETM
Citations

2
checked on Dec 2, 2021

Page view(s) 1

4
checked on Dec 6, 2021

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.